SS
Samantha S
1 reviews | Active since Oct 2012
23 Nov 2015, 18:27
Bad Service and out of stock of wireless phone
I have been trying to get a hold of Telkom for a number of days just to hold on for 10 minutes each time. The *********** call centre staff transfer me from person to person with the issue not getting resolved. What an *********** service provider we have to deal with. I need a wireless phone and Telkom doesn't have any in stock. I've been sent from one call centre agent to another. Each one unable to help me. I also needed my PUK number and nobody can help with this. Telkom has serious issues with staff and stock. Be a competent service provider or get someone else to provide an efficient service. Catch a wake up Telkom.
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Replies (1)Telkom's replyOfficial
23 Nov 2015, 19:17Hello Samsingh03,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170699.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170699.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply23 Nov 2015, 19:17
Official
Hello Samsingh03,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170699.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM170699.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
