Bad service and offerings

I app**** for fiber. It's not up and running yet. I app**** for Lit box which was sold to me. On arriving the line was done. ****** cables. Took 3 months to repair. Now having a line for a week I followed up on where is my lit box. No where to be seen. Then I asked to be upgraded to let. Not in my area yet. So what can one do now. Fibre has been down in my area since January. Why is it not active. Why must one hold on forever at your call centre. Why must we keep repeating our details. I've spent hours of my time to get through to telkom. How can you be so bad. Calls get dropped. Why don't u phone back. Now one has to go through the whole process again. I cant upgrade to anything. Shocking.