Bad service and non delivery

I took a new mobile contract for P10 with smar****ch and I chose the orange colour for the smar****ch, they informed me that they don't have any smar****ch on stock and that I should come this week Thursday 08/03/2018, now I came Friday to pickup the smar****ch to my horror and surprise the smar****ch was no where to be found and they inform me that only the black colour is in stock, mind you I drove all the way from Middleburg just to collect the orange smar****ch, the lady that assisted me tried to check other branches to see it they have the orange colour, none of them had the colour, I then decided I cannot leave empty handed, so opted for the black colour instead since it was available, still I could not get the smar****ch because their system would not allow them to issue a black colour where else I have chosen an orange colour, the manager and assistant where no where to be found, the lady assisting me called them and none answered the phone.

The service I received was unacceptable, I cannot drive from Middleburg for nothing, who is going to refund my traveling expenses cos I did ask them if I can collect the smar****ch in Middleburg branch and they told me I can only collect here in Johannesburg which never made sense to me.