Bad service and no Value for Money

It is sad that for the past 3 months my data has been vanishing and no one from Telkom is able to tell me what happens or what changed for the router to finish. This month it's even worse I have not connect to the pocket router. Today I connected for the 1st time already it says Data is finished and this router has been off. The call center staff are very rude and not able to explain to what has transpired. Instead m beign told to increase my spending limit. What even more sad is that I just renewed my contract for the pocket router in September and m not getting value for what m paying.. I need assist in canceling this router contract with yall.