BAD SERVICE AND NO SOLUTION EVER

On the 5 July I went to Telkom Irene Mall and requested a cell phone with a contract. I received a cell with a prepaid contract – this is NOT what I asked for - and the Consultant further *****ed up by upgrading one of my existing contracts – I also did not request this? I was advised by Isaac from the Irene store that I could bring back the phone if I was not satisfied within 7 days.

On the 11 July I returned the Huawei phone (within the 7 days) as it did not meet my expectations and I couldn’t use the phone. I subsequently asked why I could not make calls with the phone as I was under the impression that I had bought a contract with the phone and was then advised that I was given a prepaid number which is NOT what I asked for. I then asked what I had actually signed for and was then told that one of my existing contracts on was upgraded which I also did NOT ask for?

Johnathan, the Manager at the Irene store, took the phone and logged a call ***1 to cancel the Huawei phone and the upgrade to ***. To my surprise I found out on the 1 August that the existing contract on ? which I had since 2017 for 2 GB Freeme for R99 was now cancelled as well? I did not ask to have the existing month to month contract cancelled on ? and ONLY the upgrade had to be cancelled as I did not request this in the first place. I phoned Telkom on Saturday on 081 180 and was advised that a Manager would contact me within 24 hours – I am still waiting for the call.

SECOND PROBLEM

I received my Telkom billing today and see that there is a device obligation/carryover cost of R3,120 charged to my account linked to ? I want this charged reversed as I returned the phone within 7 days as per commitment from the Consultant and I did not request an upgrade.