Bad service and no response at all

On the 2nd of October I went to the above-mentioned shop to apply for a new contract for my wife. I am an existing Telkom customer. After completing the necessary paperwork we were told that by Monday everything will be finalized and we will be able to pick up the phone. Monday early we phoned and were told that they will find out what is going on as they don't know. Again we phoned later that day as they did not get back to us. We were told that they don't know when the contract will be approved nor when they will be getting stock. Only then we discovered that they did not even have stock of the phone or apparently any other phone - conveniently they left this part out when we sign the contract. On Wednesday we phoned AGAIN as nobody phoned us back. We called at least 30 times without anybody picking up - I can show you my call register.<br> <br> How can a company that deals with cellphone contracts don't know what is going on or even when they will be receiving stock of cellphones? I find this unacceptable and if this is not resolved soon I will cancel my Telkom contract as well, which is a pity as I never had any problems prior to this.