Bad service and no resolve

To whom it may concern,

I have on numerous occasions expressed my disappointment with my contract (free me 1.5)

I had with my previous contact a free-me 1 GIG bundle, which allowed me free telkom-telkom, and could recharge at my convenience (without using prepaid methods).

On my previous contract I was able to recharge my account with data or airtime using the *180* code, which I can no longer access.

Initially I was not happy with the handset (haiwe 9Y), but once I returned it to the store I bought it from I was 1 or two days over the cool-down period, bearing in mind that I reside in Durbanville.

I also approached the Kenilworth centre branch who referred me back to the Cavendish branch.

The store then logged an incident (Cavendish), which I received no response upto today, and I've tried to contact the customer centre to no avail, on numerous occasions.

I recently spoke to two consultants who advised me that there's nothing they can do, and that I must just pay the contract, until the end of the term.

Requesting to speak to a manager I received no response.

Ideally, I want my previous benefits reinstated (1 GIG free me), which the sales consultant advised me that it would include all my previous benefits with additional features. I am happy with the handset, but would have opted or the S20plus initially.