Bad service and no interest in communicating

My fiance and I have been receiving the worst service telkom imaginable.The worse part is the more you follow up with them the less interested they become.They all about selling deals but have no interest in customer service.For the last 28days I've both been waiting for a sim swap to be done and a landline to be install.I've been to the store at least twice a week every week in the last month trying to get help to resolve my issue but to no avail.The consultant always promises to get back to me but never does.Below is an email I sent to the telkom store manager which I visit.Hoping he'd be more interested in helping me but I'm still to hear from him.

Good Day

My fiance and I decided to add an additional package to our existing contracts with telkom on the 7th of January.It was an easy choice to make seeing as we were already with telkom and always received good service.However this time has been different.

We app**** for the January deal.Addition to this I needed a simswap and a cancellation of my data contract.We filled in all the paperwork and the consultant went about processing.She did the new application and the cancellation but forgot about the sim swap.

We already been in the store for a long time so she suggested that we return on a different day for the sim swap because your system was slow.She furthermore told us that our installation for the new contract will be done within a week,2 weeks for the most.After the installation we should then return to the store to collect the tv box and extender

Unfortunately we later learnt this was not the case.While we were patiently waiting for the installation to be done.I'd gone into the store every few days to try and sort out my simcard.I still have not received my sim swap because there has been excuse upon excuse.Apparently she shouldn't have done the cancellation before the simple swap.Which means seeing that it was month end yesterday I've lost all my data and our line has still not been installed.

A technician contacted me on the 30th(23 days later) to inform us that he was scheduled to do the installation that day and he will see us in about 15 to 20 mins but that because his out of stock we would have to go collect the router in store when collecting the tv box and extender.He only arrived at around 1:30.Unfortunately he could not do the installation because of faulty wires.So 25 days later and still nothing.

As for the instore consultant that is assisting me.I started emailing her instead of going to the store in vain every other day and only heard from her twice.

Clearly this also hasn't worked.I'd gone to the store again today and she wasn't in.This has all been a worse of time and money.

We are so disappointed in the service or rather lack there of that we've been receiving from telkom.

We wrote this email in the hopes that I'll get some resolution.

Please contact us.

Lee-Andray Canham and Lionel Jegels ********** ********** 991032