Bad Service and NO feedback

I Have logged 2 cases with Telkom regarding my refund on account for additional charges that i did not agree too. Everyone keeps on telling me someone will contact me regarding this but to date still nothing. Then i receive an sms on a sunday may i just add because apparently they dont work on weekends that my case was dealt with but still no one contact me. I phoned to find out how my case was dealt with to find out the wrong amount was refunded because i still have not spoken or seen any paper work for this \refund\" now new case... ***4 ------ 10 DAYS LATER and still no one has bother dealing with this... yes 72 hours. Im really getting frustrated as no one is helping im getting told that they will email this guy and that person it means absolutly nothing. Can someone please deal with this matter ASAP.. first case was logged on the 28th of Jan."