Bad service and no delivery

Telkom service is pathetic!!! I ordered my samsung galaxy s8+ cell phone contract upgrade in early July and waited up until September first when I entered telkom N1 city branch to find out that there wasn't an order for the phone on the system I then proceeded to call the call centers number directly from the telkom branch where the call center agent viyosa -joice confirmed there was never a order or application for a cell phone contract upgrade on my name. I then prpceeded to order samsung s8+ in store and did a credit check which was approved by couldn't continue with order due to error on system was told feedback would b record after three days. Was then told that they will not b able to proceed as I have a judgement against my name and gave me proof of this via do documentation on the 8th of September they then delivered the s8 samsung galaxy to my home which was not what I ordered after confirming on September first that I didn't order the phone via call center. This delivery only included a phone none the less without any further connecting cables and devices stated on delivery note which included the collateral pack. I then went back to n1. city to return wrongful delivery and they told me they cannot accept there as it was not a phone that they sold us and was done through the cell direct a third party which I wasn't aware of and I only have a contract with telkom. On the 20 of September my sim card was blocked and could not use the calling or internet services only emergency calls,I returned to telkom as i was told my sim was faulty and i need to do a sim swap after doing this i was connected again only to find out that was when the upgrade was done without my knowledge or my concent. As i tried to log another complainf they said the first complaint is still open they will get back to me and We should try calling cell direct and manager of n1 will semd email yet There is also no number listed for them ,I've tried to call them numerous times to get into contact with them or telkom to solve my problem only to find the end of this month I have been billed for two cellphones when I called there was no upgrade done it was only added to my account . I have not accepted this or requested this but to no avail as no1 has returned my calls. I received a call after two months today 17/10/17 from their technical department a lady called Kamogelo Phahlane sad she is to support me with aim problem I explain to her my problem and her responds was she wont be able to assist and got upset causes this is not part off her job as she only do the technical side as I must speak to customer service but have no number for me but the complain will stay open and she will sent them an eml .I ask of you is this the kind of service you get if you paying for monthly flr your goods and sevices to a big company like this and they can do like they want and you cannot even get someone instore or from call centre to love your complaint i just wànt what I ordered and also don't want to pay for something I didn't order. I want my contracted upgraded not doubled. Please help in any way u can