Bad Service and Network

Hi Peter. I had a contract with Telkom Mobile/8ta, the contract ended in March. I went to Menlyn mall Telkom store to give notice that it should be cancelled as they had been calling me reminding me that I am due for an upgrade, which I disagree and made very clear on each call. Anyways apparently they called me on my alternative number and apparently I didnt answer and they decided to close the case so they can continue with the contract on a month to month basis. At that time I already made it clear that I want to make a swim swap to Vodacom. Today I called them and they put me on hold for more than an hour and put the phone down on me without assisting me. I took a screen shot after holding for 54 minutes. Please talk to them as they don't want to talk to me.