Bad service and loss of income with Telkom

I have experienced extremely disappointing lack of service with the company as i reported a fault with them for my telephone line and wifi connection not working . i received a fault number yesterday at 11h25 Ref ***2 and by 18h30 last night received a message that a telkom technician was around and the fault was closed but the Tech was never around. In speaking to a consultant- after they said that a technician would be around at 11h00 today, by 12h00, 13h00 and 14h00 we were first told that the technician is working on the fault , then by 14h00 we were told that the fault was closed. Now, in this time of COVID 19, we are working remotely from home and we require to be connected for online purposes. I am loosing income because of the slap dash service and because everytime i have called in from my own personal mobile because the landline is not working, which is about 7 times, i get a different story.T i have this is the second time within a month and a half that this has recurred and i was told that i am unable to cancel the contract with them to move to fibre, I am very disgruntled with Telkom as the service sucks