Bad service and long waiting periods

We are having a lot of Internet problems over the last 6-8 months. We run a bussiness from home and I'm in workplace during the day - I can not hold on for 1 and half hour every time since I'm on switchbord or cellular phone. Every time we get the problem through to Telkom, we get the sms that say we might have to wait 5 working days for assistance. So I'm always paying for something that I barely can use. Telkom does not have a office in Kroonstad - in other words I need to drive through to Welkom to sort it out. This week they've cut of my landline as well and I can not get any awnsers from them for I can not get throug on their call centres. My latest Fault Report nr is 17CK070515. I'm busy shooping around for other internet companies in our area and I'm also considdering cancelling my landline aswell. Monica Ungerer *** - ***