Bad service and long turn around time

<p>I have a 2 mobile contracts with Telkom and I finished paying for the other one in March this year,since well I'm done paying for the phone I requested Telkom to switch it to prepaid .They requested a cancellation form which was sent to me by their agent,then I completed it and emailed it back to ********** On the 4th of April 2017 from my work email address.On the 10th of April I received a response back from the same email address requesting the cellphone no in question,I then responded immediately with the cellphone no.Ever since then I never heard anything from Telkom..I decided to contact them after 21 working days as they advised that as their turn around time..I was told that it's still in processing..I then called again after few days and they told me the same..I think I contacted Telkom about 6 times regarding the same query but It just couldn't get resolved.On the 10th May I called again and the lady I spoke to said she was escalating it and she gave me the case no: ********** 9,turn around time 72 hours she said.. but still I never heard from them.Today I called again and spoke to the lady named Mbali Makhanya who told me that my case hasn't been resolved and she asked me to resend the cancellation form to her,I told her that I couldn't do it as I've already done that.She said she couldn't assist as I wasn't co-operating,I then requested to speak to the superior.She asked me to hold which I did for almost 10 minutes waiting for her and the supervisor,she then came back and said her manager (Sinenhlanhla Thabethe)was too busy to take the call.So it's been almost 2 months since I sent the cancellation to Telkom..no feedback,call center also not helping.I need my sim card on prepaid ASAP as I want to port to a different network due to Telkom's worst service and the continuous network problems.The coverage is worse that my line is forever on voicemail and I'm tired of living like that!!</p>