Bad service and internet

I've been trying to cancel my broadband with you since June 2018 but I keep getting the same response when I call the call centre. Getting different answers all the time and managers not caring about customers only their team stats and if I'm longer than 20 mins on the call they release the call on you. No wonder everybody is leaving telkom and you will see a decrease in your NPS but also your consistent issues with your internet and billing! So disappointed. My next step is the ombudsman.