TM
TALIA M

1 reviews | Active since May 2015

29 May 2015, 12:52

BAD SERVICE AND INCORRECT INFORMATION

I HAVE BEEN INTO THE TELKOM AT NORTHGATE AND GOT REALLY BAD SERVICE FROM THE STAFF, SHE WAS RUDE AND GAVE ME ALL THE WRONG INFORMATION, I WENT TO CHANGE MY CALLING PLAN AND A WEEK LATER IT STILL WAS NOT CHANGED. NOW I AM GETTING BILLS FOR CALLS THAT SHOULDN'T EVEN BE BILLED FOR. STAFF ATTITUDE AND CUSTOMER SERVICE IS IMPORTANT, TELKOM HAS BECOME ONE OF THE WORST SERVICE PROVIDERS.

0
Replies (1)
Telkom
Telkom's reply02 Jun 2015, 19:49
Official
Hello Tam moodley,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM115294.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team

Best regards,