Bad service and Inconsistent feedback

I took out a contract with telkom on the 25 of June I was informed it would take 7 to 14 working days for me to get the order. After 14 days I called to enquire and I was told that a mix occurred and my order was not yet processed yet I was already debited. For the past 3 days I was calling in and getting a different story. One of your team leaders said they will get back to me which they never did. Today is the 15th I still have no update on the account at hand.