Bad service and *********** people staff

on the 30 April 2016 at Telkom Westgate. I signed up a contract for a smart plan 50, however the lady changed the agreement pages without informing me, she made amendments without making me aware and when I went back on the 1st of May she told me it was Impossible for her to change It. I’m not happy with Telkom sales assistant and If need be I’ll escalating Telkom, because that’s not what I signed up for. And the way I was billed, I was told I’ll be billed twice the following month, and when I received my statement its insane. When I went to Telkom on the 1st of May at 9:00 I was told to come back at 11:00 because the manager get there around that time. When I went back around 12,I was told the manager had left, I wasted my petrol going there several times and when I told her I want to log a complain she said I need to contact the call center. I’m really disappointed with the level of *********** staff from Telkom I got in Westgate. I called the manager on Tuesday the 3rd , he said he’ll get back to me. I’m still waiting for his feedback.