Bad service and *********** consultants

Good day Hope all is well Can I please get assistance regarding my query I've been sent from pillar to post .I requested for a cancellation months ago and telkom is refusing to assist me . They went as far as deducting my food money on the 1st of December 2021 .What should I do regarding this matter because they have bad customer service and the consultant are rude to the core they do not meet any of my expectations I mean I have rights and I am being treated unfairly . They donr have a way of speaking in a professional way towards their clients they lack in professionalism for such a big company. I've been in touch with quite a few consultants that are so rude and ***********.