bad service and ***********

I called Telkom contact center on 30 March to have both my lines moved one prepaid and an ADSL line I specifically asked the lady to move both to my new address for the 1 May as I will be moving and she gave me an order number ***A and I thought because of the holiday there might be an appointment scheduled for the 3 May I have been battling to get trough to Telkom and finally this morning I spoke to a gentleman and he informed me that there was an order placed for the prepaid line only and a fee of R230 is required witch was not explained to me !! and now the ADSL it is still active at the old address all because of the lady's incompetency I asked him to arrange for a transfer for the ADSL and he provided me with a order number ***A I am not happy with your service the Tenants at the old address might use the service and then I need to pay for it .. AND I WONT I am extremely disappointed and upset as my children uses the internet for school projects and I do my research