Bad service and incompetence

<p>Good day. I app**** for a fibre line on the 17th of February 2017. Telkom told me it can take up to 21 days for it to be installed. at the moment its the 5th of April 2017 and my line is still not active. In the past almost month and a half they made three appointments with me for installation but never arrived the first two and did not even notify me that they have resheduled. I had to stay a third day at home for the installation to be done just for the technician to say that they cant finish it cause another technician has to sort something out at a box. i waited almost 2 weeks for this to be fixed. They eventualy came on a Saturday morning fixed everything and told me that a technician should just install router and setup settings. up till now i was talking on the phone with a Miss Nokulunga Mkhize and asked to speak to a manager. A supervisor with the name Tabifo Mohluhlo told her that he can only escelate the matter and there is nothing he can do. Did not want to come to the phone even when i requested it. I waited an hour on the phone just for him to say this. This was actually my second call as the first call no manager could also come to the phone and i requested that they call me back but nothing happened thats when i called back again and got the answer that he wont come to the phone cause there is nothing he can do... I AM STUNNED AT THIS!!! WE ARE THE PAID CLIENTS AND THEY TREAT US LIKE THIS!!!! SHOCKING AND DISGUSTED... by the way i also had to organise for telkom to get into my neighbours yard to work on the line... The technicians told me i have to organise that. Telkom was the one that send agents to me for a fibre line. I am soooo sorry i chose them over the other service provider. Alot of people told me not to but i would not listen....!!!!</p>