bad service and incomeptent sales staff

On 5 September Hashienath called me with a broadband wireless package. I immediately cancelled that very same day sending email and calling Telkom. They however still sent package on 13 September, which I returned with courier. This affected my internet and Technical had to reset it. On 19 September Zack called me and forced the package on me again after I told him, I am not interested in a business upgrade as I have a family and we need residential contract and not business contract. he advised that he will just send it. On Friday 18th my internet TIN was cancelled by Telkom. since then I have been trying to get my line up and running and no one wants to take responsibility,. When I call they tell me my line is is active and that sales department was pin it and send me my password and sales is telling me it is Technical that needs to set it up. I have spoken to Bonani who gave me this reference *** and said that I am not the only one who is having this problem., All other clients who has been issued with this package and has returned it is experiencing the same problem where their TIN has been cancelled by Telkom. My reference number is ***, as I will not pay my account. Last month my telephone line was out of order and they made me pay the full amount and advised that I would be credited. I still have not received my credit for the month of August where my phone line was down. Telkom are ******* and they need to be exposed. Their sales department staff is *********** and does not know how to treat customers. Zack was most rude and unhelpful. I spoke to Tgephatso in technical, Shaista in sales is also very rude and ***********