Bad service and Faulty products

Good Day All

The past 2 months I have the most difficult time with the poor service from telkom.

I've buy a macbook air at a telkom shop in george garden route mall on 2018-07-24. The macbook was faulty and they had to send it back and they promised me tht I am going to get a brand new one back. The Consultant (Clinton) and manager promise both me and my Legal adviser that I'm gonna get a brand new Macbood Air. After 21 days they send me a message that the laptop has arrived in store from repairs. The Consultant admit that he didn't explain me the Out of box policy of the company. The macbook and ecerything is still with them but they deducting every month R1500 and I never used there services. The Consultant give me 2 email addresses to cancel the contract but both is do not reply email addresses. I called in to the call centers but no one can help me.

I need a representative to contact me regarding this matter.

Telkom has poor service and products. They want to sell me a repaired laptop and not a new one. With repaired devices you can't guarantee the stability of the device.

Poor service Telkom. Contact details: ********** 997. Email address: **********