Bad service and false contract information

My dad upgraded the contract with Telkom before the end of 2024. On the 8th of January the contract was blocked, and he was told that he has to pay R137, when queried, he was told he will pay at the end of Jan. But when the cobtract was taken, he was informed that he will pay the difference from the previous account. He received an sms again today stating that he has to pay R263, and the account is closed yet again, within a week of the previous act. He was told that the money will be debited from his acc on the last day of the month but in December, it was taken before the agreed date.

Sindiswa Nkomo was firstly rude on a call and i feel, she needs to give a decent and sincere apology as she is working with elderly people.

The matter was then resolved by Nompilo Mdluli, and we are grateful to her assistance and we hope she can assist us again.

What kind of customer service is Telkom portraying to loyal customer? It's been 7 years of loyalty to a company that does not take the needs of the elderly seriously. I am honestly disappointed and i am expecting feedback within the next 24 hours. If not, they can collect their devices and we will take our loyalty elsewhere. My father is Samuel Mfanafuthi Dludlu.