Bad Service and does not deliver what they say they will do

<p>I wanted to upgrade my 50gb LTE to Uncapped LTE, I went to the Menlyn branch the manager there was rude and said it is IMPOSSIBLE I cannot do it. I phoned Telkom and the lady who helped me said that i should go to a Telkom branch and do the upgrade there and it is still available, they then told me it is IMPOSSIBLE and that i should phone the client service centre, I told them that I did and they only told me to log a call. After 2 weeks they did phone and I managed to do the upgrade.</p> <p>After I upgraded my 50gb LTE to Uncapped LTE, the lady said she will activate the Uncapped LTE with no activation nor cancellation fees when the package arrive and cancel my 50gb. After 4weeks of waiting for the modem they never cancelled my 50gb LTE and i had to pay for both the 50gb and Uncapped as well as activation fees, it has been now 8 weeks and my 50gb is still not cancelled. I have emailed the people called where the phone conversations are recorded where the proof is I do not have to pay anything, the contact person said that she cannot cancel the 50gb her manager needs to do it and after 4weeks he is still on leave, how does one company treat their customers so poorly?</p> <p>Why do we need to complain to bring these issues to light?</p> <p>Can someone please correct these things and help us? It will be appreciated. </p>