Bad service and dissatisfaction with Telkom

On Sunday the 7th of April the lightning struck our WiFi Router, I reported the line on the 8th and eversince, have phoned everyday to find out what the progress is on the fault and was told it is a Bulk fault. The next day they said they are waiting for the tech to be dispatched the next day they said it is a cable fault or at the test centre to be tested and today they told me they are waiting for a technician to be dispatched and that there is not enough technicians in Upington. Please I need someone to tell me what is going on with my line without stories and people telling me lies every time and someone to pull their fingers out their backsides and do their job and take ownership. It's been 10 days, each day a different story and no resolution and the following day to hear a different story.