Bad Service and Damaged Goods

It has been almost two months now and i am still waiting for Telkom to get back to me about my LTE ADSL that is not working anymore. This is my second time writing on HelloPeter about Telkom. Not one person has contacted me letting me know what the situation is and where i stand. They are still billing me for the use of the service but there is no service which i think will come to an end from my part. They lack of service is so bad that i don't even know how they are still going. No wonder Neotel is taking over and more and more people are moving away from Telkom to different suppliers.