Bad Service and customer experience

Our household Wi-fi is subscribed through Telkom SA. We made payment via Pick and Pay for our December Bill. Our next Bill for January was due 2nd January which we paid on time. Surprisingly our service was suspended on Tuesday the 2nd Jan apparantly due to non-payment. Upon contacting their call center they admitted to have allocated the payment to one of our old Telkom account which was long cancelled. Mind you this is through no fault of ours as we presented the teller with the statement received from Telkom at the time to make the payment. It becomes apparent that their billing system is not up to scratch...otherwise it surely should not be accepting payments into cancelled accounts???? After quite a number of calls including a conversation with one of their managers we get told yesterday that it will take them up to 14 days to transfer the funds from the cancelled account to the active account. So in other words the suspension will remain until then! This seems quite preposterous and illogical as they can see the funds in the account!! The question remains will we then me creditted 14days rental for the current month considering??? Let alone the inconvenience of no internet access whilst they are sitting with our money! The level of incompetence and complete lack of customer care is shocking! Word of Caution: You might reconsider your decision of you're thinking of changing service providers this direction!!!