Bad service and communication with customers

I am very upset about the service that I am receiving, I have app**** twice for a contract and both times Telkom says my order has been declined due to credit wetting, I have contacted the Beuro to correct my information due to a lack of updating my details there was an amount showed that I owed to Justine but it was the wrong information now I am getting punished for someone else's mistakes, and I can not get a contract. All the checks were done and then only a few days later I get the message, I have tried to contact Telkom with this regard and I am just getting ignored.