1 reviews | Active since May 2016

16 May 2016, 08:15

Bad service and cancelations

<div id="m7519" class="mail-message expanded" style="color: #000000; font-family: sans-serif; font-size: 9.856px;"> <div class="mail-message-content collapsible zoom-normal mail-show-images" style="margin-top: 16px; margin-bottom: 16px; zoom: 2.72561;"> <div style="display: table; width: 328px;"> <div dir="ltr"> <p class="MsoNormal">For the past 4 months I have been trying to cancel my adsl account. I am still getting invoices and no reaction from Telkom. I don’t even live tin the same state any more.</p> <p class="MsoNormal">On March 31 I went to the Telkom shop in Potchefstroom, the lady kindly assist me with the files so I can cancel my ADSL line. I filled them in and was notified that my last day will be on 30 April.</p> <p class="MsoNormal">The line is still not cancelled, with no records that it is even processed to be canceled. I have called the 10210 number and I get thrown around between departments with no help or any signs of hope that this problem will be solved. I have to pay no w2 extra months for my adsl line that I canceled in March 2016 !! I am again struggling and calling my airtime out to get now where, Telkom service is appallingly bad.</p> </div> </div> <br /><br /></div> <div class="mail-message-footer spacer collapsible" style="height: 0px;"> </div> </div>

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Replies (1)
Telkom
Telkom's reply17 May 2016, 06:38
Official
Hi walter-green Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible. Interaction *** Regards keagan Telkom Social Media Team