BAD Service and Being Billed for a product that was never connected.

A field agent came to my house and offered a Telkom Unlimited Internet Fiber offer to my elderly parent. A router was left at my house and an agent said they would come back to install it. 4 months later no one came back to install the router. After the first month I contacted Telkom to let them know we have received a bill of 699 for unlimited fiber package and we have never used it its still in the box. As my mother has a voice disability and the account is in her name they refuse to assist me telephonically and tell me to go in store with my mother. As my mother and I go in store the consultants tell us that they are unable to assist us we have to contact the call center. As we contact the call center from the store there is no answer due the the agents not answering the phones. I eventually get hold of a consult who tells me the order has been cancelled and we will not be billed. I then receive an SMS confirming this.

In the second month I received a bill with double the amount telling me my moms account is in arrears and legal action will proceed. I contacted Telkom telephonically and and explained the situation again 3 times I was transferred to different departments with no assistance.

In the third month we received a bill again, triple the amount. I contact telkom again and spoke to a lady who then said she cant assist me because her system is slow and keeps kicking her out. As a result she sent her manager an email and said It was canceled and I would be contacted.

It is now the 4th month and I have received another bill. I really do not have the time and energy to be contacting Telkom evert month because they have listed my mom sent us bills for an internet service that was never connected and used. And to add to the matter I found out from a Telkom consultant that there is no fiber where my house is located.

Please can you assist in settling this matter. It is really really frustrating to keep phoning Telkom and not getting the assistance required.