Bad service and Bad Customer service

Good day

On the 24th of November 2017 , I attempted to purchase 20gigabyte data bundle of the Telkom App for my WiFi home network which the App gave me an error and I attempted several times which also gave me an error.

After several seconds I received 2 sms from telkom that 40 gigabyte has been purchased for account number ********** 31

I called Telkom to reverse on bundle as I only needed one, with case number ********** 9 with an indication it will be resolved in 8 working days

Today my account reflects 697 outstanding

Mr. Tshepo Boshielo