Bad service and attitute from Vivian ***)

<p>After 11 months off not be able to receive phone calls (and 4 faults had to be logged) Vivian called me to enquire why I've logged a dispute on my account as she can see I've made calls fom my phone. Now in 4 faults logged ith Telkom I've explained my problem is that I cannot receive calls. In June, September 2016 and now in February my land line & cellphone was disconnected and reconnection fee was added to my account. All I've asked is the refund me 50% of the rental and all of the reconnection fee. It's your Technical department that couldn't identify that the settings from their side was incorrect on my unit. My complaint today is that while Vivian is busy credited my account and still has to confirm the new amount due on my account, my lines (both land line and cellphone) are disconnected. This is just unacceptable service from Telkom. And then Vivian still have a bad attitude when I share my frustration. When I pay R166 for telephone rent I want 100% of service not 50% worth of service and if Telkom and their staff don't understand that, please rethink your why you are a Communication SERVICE provider!!!!! Now I have to logg new dispute when I receive my next invoice. </p>