Bad service and attitute

My telkom phone went out of order on 10/03/2016, and I was able to report it and get a reference number on 130/03/2016 - 91CTZ130316. Nothing happened and on 16/03/2016 I called to enquire on the progress. I was told that it has been escalated on the reference nr was 838686. Ons 18/03/2016 I called again and was told that the date set to fix my phone was only 29/03/2016!! The problem was at telkom's exchange. The person could not told me why is was taking so long, and started to have a attitude with me. There was no understanding from his side. When I asked to talk to somebody else he just told me his supervisor will tell me the same. There is just no desire to help me.