DA
Daryll A
1 reviews | Active since May 2013
07 Dec 2015, 07:57
Bad Service and attitude from Service/Techn Centre
HI took out a LTE contract with Telkom received the device 25 November 2015 and from the first day I had problems with the device it doesn't connect to the Internet.<br> <br> I kept on calling Telkom's service center and the agent keeps on informing me that the call has been escalated to the technical department but that they don't have a contact number for the technical center.<br> <br> This is going on for far to long I really need my Internet connection
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Telkom's replyOfficial
07 Dec 2015, 08:37Hello Diza2603,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175384
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175384
Regards
Narriman
Telkom Social Media Team
Telkom's reply07 Dec 2015, 08:37
Official
Hello Diza2603,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175384
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175384
Regards
Narriman
Telkom Social Media Team