Bad service and attitude

I went to Telkom customer service at Vaal Mall yesterday 31.01.2018 to get a contract. The queue was very long and the waiting time was absolutely pathetic. I arrived at 3pm and was only assisted 45min later. I spoke the consultant by the name of Kamohelo Petlane, she told me the documents required, so I told her I'm going to fetch more documents as I didn't have all that she required. 15Min later I was back in the shop with all the documents required. I went straight to her, however, she told me that I needed to go to the back of the queue. This time the queue was much longer and there were only 3 consultants working. After 4pm another consultant knocked off leaving the customers in distress. The waiting time increased. One customer (a while male) got really irate about the service and lack of professionalism and demanded to see the manager. Kamohelo was very rude to the customer and told him that there is no manager in the store. At about 5pm I was eventually in the front of the queue again. This time Kamohelo told me that she needs an original ID document and not a copy. Had she checked my documents when I went to her, she could have saved my time and hers. After spending hours in the store I had to go back home without having being assisted.

Today 1.02.2018 I went back to Telkom. Again the same situation still existed. The queue was long and this time only two consultants were working. I arrived at the store at 5pm and only got assistance at 7pm. As I was about to start with my enquiry, Kamohelo told me that she was knocking off leaving one male consultant to assist the remaining 4 customers. She again fought with another customer (a white male) who was complaining about the service and why only two consultants were working in the shop. Kamohelo again quarreled with the customer. Totally unprofessional.

I would like Telkom management to make sure that there is enough staff on the floor to assist customers. Operational management is lacking at that branch, hence the employees also treat customers badly. If there is not enough staff, hire more people and train your employees on good customer etiquette.