BAD SERVICE AND A WASTE OF MY TIME

So I app**** for a cellphone contract on the 16th Feb and everything went well even the person who helped me was friendly. The problem started when they tried to debit the first instalment before they can send me the phone. I called the call centre to tell them that I had funds in my account but the debit order couldn't go through and they advised that I called the next day, which I did and then I was told my shipment will be sent to me in no time and I called back to find out if the shipment is still on the way or what and was told that I will have to wait 3 months before I can apply for contract because my contract failed. I am really disappointed in TELKOM really.