BAD SERVICE - AIRTIME NOT ALLOCATED

If I could I would not give Telkom any star as they do not deserve it as their customer service is pathetic. I bought airtime online via online banking on 29 November 2022 and till this day I have not received the airtime. I have been calling their customer care every week and have been given so many stories even though i have provided the bank statement reflecting the transaction. And when I was eventually provided a case number of ***5, nothing is still being done or resolved and no communication or update whatsoever from Telkom unless I call the customer care. Its been exactly a month since this happened and im still waiting for a refund or my airtime!!!!!!