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Vikesh M
1 reviews | Active since Dec 2014
21 Nov 2021, 07:40
Bad Service Again from Telkom
I have a 50Mbps fire line with voice. I have been a loyal client now for over 20 years. My fibre line went down yesterday at 7am and up to now (24hrs later) after two official call logs with references and several calls to the call centre nothing has happened. No call backs no nothing. Fibre simplifies things for the world and its as easy as someone just switching on a laptop and configuring the account and ports remotely...but still. Worst service ever and no way to escalate so why have management. My references ***2, ***8. Come on South Africa, change is needed now to make this a better place....we need better service.
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Vikesh M's updateReviewer Update
22 Nov 2021, 11:55I still don't have a response from Telkom after more then 60 hours without fibre or telephone. Called them at 8am, again at 9:36am and now again at 11:30am with no sign of a resolution or escalation. Everyone tells me thats it been escalated and Nadipa Dimasa will call but nothing. What do I do now? I need someone to call me and explain PLEASE. 20 years of loyalty to Telkom means little...
VM
Vikesh M's update22 Nov 2021, 11:55
Reviewer Update
I still don't have a response from Telkom after more then 60 hours without fibre or telephone. Called them at 8am, again at 9:36am and now again at 11:30am with no sign of a resolution or escalation. Everyone tells me thats it been escalated and Nadipa Dimasa will call but nothing. What do I do now? I need someone to call me and explain PLEASE. 20 years of loyalty to Telkom means little...