Bad Service again by Telkom

Called Telkom to cancel a contract on 31 August 2023 that was supposed to end September 2023 and I was told that the last debit order will be 20 September. I was then debited on the 20 October 2023 for month to month which I didn’t sign up for.

Called Telkom on 23 October 2023 I and spoke to Shanon Klassen and she was not even sure of what she was saying (she was so confused)

Ref for 31 August: ***A was canceled by the system (a system cancels a ref number, wow)

The confused Shanon Klaseen ref number is ***A and told me to speak to Finance but transferred me to Customer Care.