Bad service again

I am very disappointed with Telkom once again, 4 years ago I had an account with them and debit orders and amounts were not done on properly, days changed and they charged me R202 every time they debited late as though it's my fault, I struggled with it until. I finished paying and closed the contract.

Last year I decided to try them again but yet their service is still the same, they debit when they feel like it and again this is a business account so they are messing it up and now they took all the money that was in arrears last week whiles the devices were switched off already and when I called on Tuesday they said they will resume back the services same day yet I'm sitting almost a week without a router but they took almost R5000 that they caused by deducting when they want not on the given dates.

Telkom needs to improve their services because it's people's money and accounts they are messing with and we paying otherwise they should change their payments method