Bad service again

Good day

I visited telkom westagate shopping centre on the 28 of September 2018 looking to upgrade my contract, I spoke to Kelebogile, I wanted huwawei p10 plus which was not available at the store but was advertised on the tables and catalogues.

When choosing different device almost all of them were not available, I settled for the P20 pro and they have advised that my upgrade was escalated for approval and she will call me back after 3 days. She called me after 8 days on a Sunday and advised that the color I chose is no longer available and she if black is fine. I agreed to black, I asked what time do they close on that Sunday to so that I can fetch the phone she said 4pm. I went to the store and arrived at 3:30 pm and the store was closed. I only got missed calls and no sms's to say that she made a mistake on the time the store closes...She only called me on Tuesday the 9th to apologize. When I told her she's unprofessional and she must refund me the money I spent to go to the store she said she can't and if I want to cancel the upgrade it's up to me.

I have been with telkom for many years, this is my 4th upgrade and never experienced this.

I still do not have a phone and I went to collect Sunday because I knew I would be held up.

Telkom customer service sucks its worse over the phone and facebook.