Bad Service! again!

telkom sent me text on the 3rd of Jan 2016(2) to say my line will be installed this 5th January 2016 AM... a text to which I I had to respond to with @yes or @no. I rep**** and made special arrangement to be available for when the representative will arrive. No one arrived!!! I then called 10210 at 12:44 and spoke to a female who could not help me and then handed the phone to Bheki Nhlapo. I was told that telkom never sent me any text messages. how can someone tell me this? am i a ****? I requested to speak to someone else, was then transferred and connected but all I could hear was a lunch time conversation between agents. No one acknowledged a customer on the line. 20 minutes later, I cut the call. <br> <br> pathetic service