Bad Service after Bad Service, When will This Stop

Hi after many downtimes at my previous address, I decided to move to a place 3 blocks away into a new premises. I phoned Telkom to relocate my line and escalate the movement of the line, the lady who I spoke to said that it will be there in a week to a week and a half. I followed up numerous of times, only to wait for a operator for 25 to 35 min, only to be told that they cant see anything on my profile or to be cut from the call. I phoned yesterday and eventually someone did assist me however the Technician is scheduled for the 7th. I cannot wait that long as I need access to the internet to complete my business work.