1 reviews | Active since Jul 2016
Bad service actually NO SERVICE
<p>Our wifi has been down for almost 2 weeks after 40min of holding I managed to get through to Telkom yesterday and was told sorry your wifi account was a trial run and was now cancelled cause they couldn't get hold of us. My boyfriend and I went to Telkom in pavilion mall where we were told that they tried to mail us but surprise surprise the mail address they had didn't work and the service consultant said she will come back to us in an hour. No one bothered to phone us back I then went back to the store today and stood there for another 20min only to be told sorry her manager can't help she now has to mail the person who cancelled our services manager??? I was told on the phone from the call center that they would also mail this person. Nothing has been done to help us and I run a business from home who is going to compensate me for all my losses?? I also keep phoning and driving up and down I'm sorry this is just disgusting service or wait it's actually no service at all!!! No one bothers to come back to us to help us so how do we solve this issue??? Wouldn't recommend Telkom to anyone I know. </p>
So it's been 5 days and guess what still no response from Telkom we have even gone back to Telkom in Hillcrest to try and resolve this now we are told we don't have a fiber. I spoke to someone on Facebook messenger and was told to follow some link which took me to applying for another unit I don't want another unit as I already have the wifi unit and everything was working perfectly but apparently it was a trial run I want to know who the f.... Is going to sort this **** out cause I've never met such stupid useless people in my life. In actual fact I want to take this unit and go shove it up telkoms ass!!!!
So it's been 5 days and guess what still no response from Telkom we have even gone back to Telkom in Hillcrest to try and resolve this now we are told we don't have a fiber. I spoke to someone on Facebook messenger and was told to follow some link which took me to applying for another unit I don't want another unit as I already have the wifi unit and everything was working perfectly but apparently it was a trial run I want to know who the f.... Is going to sort this **** out cause I've never met such stupid useless people in my life. In actual fact I want to take this unit and go shove it up telkoms ass!!!!