BAD SERVICE _ Account not Reinstated

Worst customer care services ever, experienced on numerous occasions (as I am contractually obligated to endure this experience for 4 years now). I paid R4518 last week via eft to settle an outstanding payment, it is now 7days later my account has still not been reinstated, this is also despite them deducting R2000 on the 10th of july... further deducting R2506, on the 20th. good people I only missed a single month's instalment. These people cannot give me progressive feedback because their helpdesk are not aligned. Depending on who answers the service delivery date changes from 24-48hrs to 7 working days.... and I'm thinking, I paid via an instant payment, how long does that take to reflect... My tipping point was last night, I was advised that my line would be open in 5 hours.. I was already annoyed by it but what choice did I have because I really do not have much power or control over their back office... 20 hours later today... my line is still closed... in this whole week I have sent my proof of payment 5 times. I keep having to provide my 16 digit ref number... which I know by heart now. like WTHell is this service.. My mail request were last responded to on Monday to say, they looking into it... no progressive feedback since. and I mail them everyday, twice a day.. I bet if this was on social media though it would be different. At least if someone said that I provided incorrect info or the fault was in my hands I would gladly assist in providing that but no, I'm being told to send documents repeatedly and wait for as long as it takes.. These ****a Shop service providers must fall.. we in the 4th industrial revolution now, lose the dead weight at the helpdesk and increase on your billing/technical(back office) staff, otherwise you are bound to fall. You guys are attracting clients with your reduced rates however they do not know that they will have to pay them in arrears as your collection dates are inconsistent. You guys need to credit my account and I want the money back in my account as I have cancelled my two contracts that are out of contract. I know the strategy may be to try keep me in this state till month end so that I do pay another month.. but I refuse to keep paying this company....