BAD SERVICE

I phoned Telkom to enquire about a new contract deal I dealt with a lovely lady whose name I cannot remember who informed me I qualified for a few devices such as the aA53 with the watch unfortunately my bank account was not linked to my current number so we could not complete my application. I then linked my bank account to my current number and phoned Telkom back to try again. I spoke to a woman by the name of Fate who was extremely disinterested in helping me we went through the whole process again and she informed me that I do not qualify for anything. now explain to me how in a span of 2 days with 2 different consultants I can qualify for a range of devices and then all of a sudden not qualify for any? Either Telkom is messing me around or the consultant fate was just too lazy to help me