Bad service

I app**** for a Mobile device online and was approved and received the phone eventually. However there was no sim card and yet Telkom has already debited my acc for both the phone and the sim card.

Whenever i call Telkom i get sent from one department to another or get told how they are offline ( twice so far). I am very upset with the way you handle your customers. How am i meant to have faith in you as a new customer on your network. :(