Bad service

I went to pinetown on Saturday to do electronic sim for my iPhone, one of the consultants assisted me and he advised that I need proof of address and ID bank were busy could not do it. Went back on Monday after work was at the store at 5:20PM Waited for help and no one assisted till 5:55 when they about to close Before that one of the consultant walk pass me after she finished helping the another lady did not even asked me why I’m there how can she help me Adrian Pillay asked me at the last minute what I need and he advised that they not doing electronic sim for months hence Saturday they were willing to do it and he was not even sorry that they kept me waiting standing for more then 30 minutes he did not show empathy at all Worse he **** on my face just because they wanted to get rid me I just need help on cancelling my other contract with this service provider What a bad service from Telkom pinetown Durban my colleague just done this a week ago and this Pillay guy got some nerves of telling me it’s been months they not doing it ****