Bad service

So I had a burglary at my house about a week ago. They stole my laptop that I bought on contract from Telkom. So for insurance purposes i had to get a copy of m,y contract. When I contacted Telkom they told me i need to go into the store where I got the laptop to get a copy of my contract. So last week Friday I went to the store and the lady at the door told me that i need to contact head office to get a copy, so I told her that I did contact them and they said I must come to the store. When I got to the consultant she told me that the management has changed and that I need to go to a Telkom Direct. They only have limited access and can't give me a copy of the contract. Now the nearest Telkom Direct to me is about 60km away. Now I need to drive 60km just for the other store to tell me they can't help me. Firstly you need to keep your records for 5 years. So I asked her to give me all the information she has on the laptop so I can get a quote from a computer store.

I went home and contacted Telkom again, I got transferred from the call center to sales, to billings, to sales again and to billings again. Not 1 of the departments can help me with a copy of a contract and everyone of them is saying I need to go to the store after I've been there already! So I totally lost it, I will be cancelling all my contracts with Telkom and move to a different service provider. Telkom's customer service is terrible. Nobody can give you straight answer and nobody is willing to help. Your system is clearly not working, I still haven't received any copy of a contract. The people working for Telkom are just there for a salary and not to help their customers. Absolutely disgusted with the service I received!